Our Process

Five Stages. One Outcome.

Every case runs through the same five stages. You know at any point which stage yours is at, what happens next, and what it will cost.

1
Case Assessment

We review recoverability, the strength of your documentation and the debtor's profile, and set it out in a written Case Assessment Report.

2
Strategy

A route chosen for this case - pre-legal, legal or multi-jurisdiction - with a cost and time projection you approve before anything begins.

3
Contact & Negotiation

Structured contact with the debtor: formal demand, commercial negotiation, or - where appropriate - coordinated instruction of authorised local counsel.

4
Recovery & Coordination

Settlement, asset protection or coordinated proceedings. SXB Global manages each step and reports back in writing.

5
Outcome & Reporting

Funds confirmed and remitted directly to the creditor, case closed. Where you intend to keep trading with the debtor, we advise on terms going forward.

Documents & Preparation

What we need from you

✓
Invoices and payment recordsAll invoices, order confirmations and proforma documents
✓
Contract or agreementA signed contract, terms of business, or the correspondence that formed the order
✓
Proof of delivery and acceptanceCMR, bill of lading, goods received note or signed acceptance
✓
Correspondence historyPayment chasers, overdue notices, and any correspondence where the debtor raised a dispute

If parts of this are missing or sit in another language, we will tell you during the assessment what matters and what can be worked around.

Common Questions About the Process

What happens after I send the file?+

You hear back within 24 hours on business days. The first step is a free case assessment covering recoverability, the state of the supporting documents and the debtor profile. The result comes as a written report, and you decide whether to proceed after reading it.

How long does it take?+

Cases resolved at the pre-legal stage typically take four to twelve weeks. Where the debtor raises a genuine dispute and the file moves to formal proceedings, the timetable extends into months and varies sharply by country. The assessment gives a realistic timetable for that jurisdiction rather than a generic one.

Who will I deal with during the process?+

One point of contact. Coordination with local professionals, correspondence and reporting are handled by SXB Global, so you are not chasing separate contacts in separate countries. You receive structured reporting throughout.

Start the process today

A free case assessment tells you what is realistically recoverable, and how.

Submit a Case