How to Reach Us
Response within 24 hours on business days
SXB Global
Registered in the United Kingdom
Germany & European Union
Registered details are set out on our Website Terms page.
For a case assessment, the online form is the fastest route.
Submit a CaseCommon Questions
What documents should I send?+
The core set is the invoice or invoices, the contract or purchase order, proof of delivery or acceptance, and the correspondence in which payment was chased. Send what you have - if something is missing we will tell you during the assessment what matters, what can be worked around, and how the gap is usually closed.
Is the assessment free?+
Yes. The initial case assessment is free of charge and carries no obligation. It sets out what is realistically recoverable, the route we would recommend, an indicative timetable for that jurisdiction and the applicable fee structure. You decide whether to proceed after reading it.
How quickly will I hear back?+
Within 24 hours on business days. The reply also tells you which further details we need to complete the first assessment, so a second round of correspondence is usually unnecessary. If a limitation deadline is close, put "URGENT" in the subject line and say so in the first sentence.
What Should the First Message Include?
Four details move things along materially: the country the debtor is in, the approximate value and currency of the claim, the invoice due date, and what has already been tried. With those we can usually give a first view in a single exchange; without them it takes another round of correspondence.
You do not have to attach documents to make contact. The assessment is sharper with the invoice, contract and correspondence in hand, but an incomplete file is still worth sending - we will tell you in writing which document would strengthen it.
The scope is business-to-business commercial debt. Consumer claims and personal debts fall outside it, and where that is what a enquiry turns out to be, we say so promptly rather than leaving it open.