/* SXB Global — Müşteri Portalı. Sakin, okunur, harici kaynak yok. */
:root{
  --ink:#0E1D25; --ink-70:#4a5b63; --ink-50:#77858b; --orange:#F08E41;
  --orange-dk:#c96e20; --line:#e4e7e9; --bg:#f7f7f6; --white:#fff;
  --ok:#1f7a4d; --radius:6px;
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);
  font:15px/1.6 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif}
a{color:var(--orange-dk);text-decoration:none}
a:hover{text-decoration:underline}
.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:.86em}
.pt-wrap{max-width:1040px;margin:0 auto;padding:0 1.5rem}

/* başlık */
.pt-head{background:var(--ink);color:#dfe5e8}
.pt-head-in{display:flex;align-items:center;gap:1.5rem;padding:.85rem 1.5rem;flex-wrap:wrap}
.pt-logo{color:#fff;font-weight:700;font-size:1.05rem;letter-spacing:-.01em}
.pt-logo span{color:var(--orange)}
.pt-logo:hover{text-decoration:none}
.pt-nav{display:flex;gap:1.1rem;flex:1}
.pt-nav a{color:#b9c4ca;font-size:.875rem;font-weight:600;padding:.2rem 0;
  border-bottom:2px solid transparent}
.pt-nav a:hover{color:#fff;text-decoration:none}
.pt-nav a.on{color:#fff;border-bottom-color:var(--orange)}
.pt-who{text-align:right;line-height:1.3}
.pt-org{display:block;font-size:.8rem;font-weight:600;color:#fff}
.pt-person{display:block;font-size:.72rem;color:#8fa0a8}
.pt-btn{border:1px solid rgba(255,255,255,.25);background:transparent;color:#dfe5e8;
  padding:.4rem .8rem;border-radius:4px;font:inherit;font-size:.78rem;font-weight:600;cursor:pointer}
.pt-btn:hover{border-color:var(--orange);color:#fff}

/* gövde */
.pt-main{padding:2.2rem 1.5rem 3rem;min-height:60vh}
.pt-h1{font-size:1.6rem;margin:0 0 .3rem;letter-spacing:-.01em}
.pt-h1 .pt-badge{vertical-align:middle;margin-left:.4rem}
.pt-lead{color:var(--ink-70);margin:0 0 1.6rem;font-size:.95rem}
.pt-back{margin:0 0 .7rem;font-size:.85rem}

.pt-tiles{display:grid;grid-template-columns:repeat(4,1fr);gap:1rem}
@media(max-width:820px){.pt-tiles{grid-template-columns:repeat(2,1fr)}}
.pt-tile{background:var(--white);border:1px solid var(--line);border-radius:var(--radius);
  padding:1.05rem 1.1rem}
.pt-tile b{display:block;font-size:1.45rem;line-height:1.2;letter-spacing:-.02em}
.pt-tile span{display:block;font-size:.78rem;color:var(--ink-50);margin-top:.2rem}
.pt-tile em{font-style:normal;color:var(--ok);font-weight:600}
.pt-bar{height:6px;background:var(--line);border-radius:3px;overflow:hidden;margin:.85rem 0 0}
.pt-bar span{display:block;height:100%;background:var(--orange)}
.pt-note{font-size:.8rem;color:var(--ink-50);margin:.8rem 0 0}

.pt-card{background:var(--white);border:1px solid var(--line);border-radius:var(--radius);
  padding:1.3rem 1.4rem;margin-top:1.4rem}
.pt-card h2{font-size:1rem;margin:0 0 1rem;letter-spacing:-.01em}
.pt-empty{color:var(--ink-50);font-size:.9rem;margin:0}
.pt-more{margin:1rem 0 0;font-size:.85rem}
.pt-help{margin-top:1.6rem;font-size:.85rem;color:var(--ink-50)}
.pt-summary{white-space:pre-wrap;font-size:.9rem;color:var(--ink-70);margin:1rem 0 0;
  padding-top:1rem;border-top:1px solid var(--line)}

.pt-table{width:100%;border-collapse:collapse;font-size:.875rem}
.pt-table th,.pt-table td{text-align:left;padding:.62rem .7rem;border-bottom:1px solid var(--line)}
.pt-table th{font-size:.7rem;text-transform:uppercase;letter-spacing:.06em;
  color:var(--ink-50);font-weight:600}
.pt-table tr:last-child td{border-bottom:none}
.pt-table tr:hover td{background:#fafafa}
.pt-pct{font-style:normal;color:var(--ok);font-size:.78em;font-weight:600}
.pt-facts th{width:170px;font-size:.75rem;text-transform:uppercase;letter-spacing:.05em;
  color:var(--ink-50);font-weight:600;text-align:left;padding:.4rem .7rem .4rem 0}
.pt-facts td{padding:.4rem 0;font-size:.9rem}
.pt-facts{border-collapse:collapse}

.pt-badge{display:inline-block;font-size:.68rem;font-weight:700;letter-spacing:.05em;
  text-transform:uppercase;padding:.18rem .5rem;border-radius:3px;
  background:rgba(14,29,37,.07);color:var(--ink-70)}
.pt-badge.open{background:rgba(31,122,77,.12);color:var(--ok)}

/* zaman çizelgesi */
.pt-timeline{list-style:none;margin:0;padding:0}
.pt-timeline li{position:relative;padding:0 0 1.4rem 1.5rem;border-left:2px solid var(--line)}
.pt-timeline li:last-child{padding-bottom:0;border-left-color:transparent}
.pt-timeline li::before{content:"";position:absolute;left:-6px;top:.4rem;width:10px;height:10px;
  border-radius:50%;background:var(--orange)}
.pt-timeline time{font-size:.75rem;color:var(--ink-50);text-transform:uppercase;letter-spacing:.05em}
.pt-timeline h3{font-size:.92rem;margin:.15rem 0 .3rem}
.pt-timeline p{margin:0;font-size:.88rem;color:var(--ink-70);white-space:pre-wrap}

/* alt bilgi */
.pt-foot{border-top:1px solid var(--line);background:var(--white);padding:1.5rem 0;
  font-size:.78rem;color:var(--ink-50)}
.pt-foot p{margin:0 0 .5rem;max-width:760px;line-height:1.6}
.pt-foot-links a{color:var(--ink-50)}

/* mesaj bandı */
.pt-msg{padding:.7rem .95rem;border-radius:var(--radius);font-size:.875rem;margin-bottom:1.4rem}
.pt-msg.ok{background:rgba(31,122,77,.1);color:var(--ok)}
.pt-msg.err{background:rgba(179,38,30,.09);color:#b3261e}

/* talepler */
.pt-req{border:1px solid var(--line);border-radius:var(--radius);padding:1rem 1.1rem;
  margin-bottom:.9rem;background:#fdfdfc}
.pt-req.done{background:#fafafa}
.pt-req:last-child{margin-bottom:0}
.pt-req-head{display:flex;align-items:center;justify-content:space-between;gap:1rem}
.pt-req-head h3{font-size:.95rem;margin:0}
.pt-req-meta{font-size:.75rem;color:var(--ink-50);margin:.25rem 0 0}
.pt-req-detail{font-size:.88rem;color:var(--ink-70);margin:.6rem 0 0;white-space:pre-wrap}
.pt-req-answer{margin-top:.9rem;padding:.7rem .85rem;background:#fff;border:1px solid var(--line);
  border-radius:4px}
.pt-req-answer strong{font-size:.78rem;text-transform:uppercase;letter-spacing:.05em;
  color:var(--ink-50)}
.pt-req-answer p{font-size:.88rem;margin:.4rem 0 0;white-space:pre-wrap}
.pt-req-file{font-family:ui-monospace,Menlo,monospace;font-size:.8rem}
.pt-req-form{margin-top:.9rem}
.pt-req-form label{display:block;font-size:.78rem;font-weight:600;color:var(--ink-70);
  margin-bottom:.3rem}

/* form öğeleri */
textarea,input[type=file],select{width:100%;padding:.55rem .7rem;border:1px solid var(--line);
  border-radius:4px;font:inherit;font-size:.88rem;background:#fff;color:var(--ink)}
textarea{min-height:80px;resize:vertical;line-height:1.6}
textarea:focus,input:focus,select:focus{outline:2px solid rgba(240,142,65,.4);outline-offset:-1px;
  border-color:var(--orange)}
.pt-submit{margin-top:.6rem;background:var(--orange);border:1px solid var(--orange);
  color:#231202;padding:.5rem 1rem;border-radius:4px;font:inherit;font-size:.83rem;
  font-weight:700;cursor:pointer}
.pt-submit:hover{opacity:.92}

/* yükleme kutusu */
.pt-upload{margin-top:1.4rem;padding-top:1.2rem;border-top:1px solid var(--line)}
.pt-upload h3{font-size:.92rem;margin:0 0 .3rem}
.pt-upload-hint{font-size:.82rem;color:var(--ink-50);margin:0 0 .8rem;max-width:640px}
.pt-upload-row{display:flex;gap:.6rem;align-items:flex-start;flex-wrap:wrap}
.pt-upload-row select{max-width:190px}
.pt-upload-row input[type=file]{flex:1;min-width:220px}
.pt-upload-row .pt-submit{margin-top:0}

/* Portal formlarında etiketler her zaman kendi satırında */
.pt-upload label,.pt-req-form label{display:block;font-size:.78rem;font-weight:600;
  color:var(--ink-70);margin:.7rem 0 .3rem}
.pt-upload input[type=text]{width:100%;padding:.55rem .7rem;border:1px solid var(--line);
  border-radius:4px;font:inherit;font-size:.88rem;background:#fff;color:var(--ink)}
.pt-upload .pt-submit{margin-top:.8rem}

/* ---- İlerleme adımları (portal ve /track aynı görünüm) ------------------- */
.steps{list-style:none;margin:1.1rem 0 0;padding:0}
.step{display:flex;gap:.9rem;align-items:flex-start;padding:0 0 1.05rem;position:relative}
.step:not(:last-child):before{content:"";position:absolute;left:13px;top:28px;bottom:0;
  width:2px;background:var(--line)}
.step.done:not(:last-child):before{background:var(--orange)}
.step-dot{flex:0 0 28px;width:28px;height:28px;border-radius:50%;border:2px solid var(--line);
  display:flex;align-items:center;justify-content:center;font-size:.76rem;font-weight:700;
  background:#fff;color:var(--ink-50);position:relative;z-index:1}
.step.done .step-dot{background:var(--orange);border-color:var(--orange);color:#fff}
.step.now .step-dot{border-color:var(--orange);color:var(--orange)}
.step strong{font-size:.92rem;color:var(--ink-50);font-weight:600}
.step.done strong,.step.now strong{color:var(--ink)}
.step.now strong{font-weight:700}
.step p{margin:.25rem 0 0;font-size:.82rem;color:var(--ink-70);line-height:1.6}

/* ---- Yazışma ------------------------------------------------------------ */
.thread{display:flex;flex-direction:column;gap:.85rem;margin-bottom:1.2rem}
.thread .msg{max-width:80%;padding:.75rem .95rem;border:1px solid var(--line);
  border-radius:8px;background:#fff;font-size:.85rem;line-height:1.65}
.thread .msg.in{align-self:flex-start;border-left:3px solid var(--line)}
.thread .msg.out{align-self:flex-end;background:var(--bg);border-left:3px solid var(--orange)}
.thread .msg-head{display:flex;gap:.7rem;align-items:baseline;flex-wrap:wrap;margin-bottom:.3rem}
.thread .msg-head .mono{font-size:.74rem;color:var(--ink-50)}
.thread .msg-subject{font-size:.78rem;color:var(--ink-50);margin-bottom:.35rem}
.thread .msg-body{white-space:pre-wrap;word-break:break-word}
@media(max-width:760px){.thread .msg{max-width:100%}}

/* ---- Portal bildirimleri ------------------------------------------------ */
.pt-notes{list-style:none;margin:0;padding:0}
.pt-notes li{border-bottom:1px solid var(--line)}
.pt-notes li:last-child{border-bottom:0}
.pt-notes a{display:block;padding:.7rem 0;text-decoration:none;color:var(--ink-70)}
.pt-notes a:hover{color:var(--ink)}
.pt-notes strong{display:block;font-size:.88rem;font-weight:500;line-height:1.5}
.pt-notes li.unread strong{font-weight:700;color:var(--ink)}
.pt-notes span{display:block;font-size:.8rem;color:var(--ink-50);margin-top:.15rem;line-height:1.55}
.pt-notes time{display:block;font-size:.72rem;color:var(--ink-50);margin-top:.25rem}